Client Satisfaction: Leads to Successful Contractor
Striking the right balance between the needs of your client and your own needs is key to being a successful contractor. You need to have satisfied clients, but just as importantly you need to safeguard your own financial future, and be in a stronger position after your contract has been fulfilled. Satisfied customers who trust and recommend you to other customers are a must for any successful contractor. For more successful contracting, consider these tips:
Deliver What’s Promised
Regardless of your great service and competitive rates, delivering what was promised is obviously one of the most important requirements.
Build a Good Relationship
Make sure the client knows you are listening to them, and be sure to communicate with them and return their calls and emails. A good relationship with your client is a must and can lead to more work coming your way.
Charge the Right Amount
It may seem obvious but you don’t want to charge too little or too much, and thorough research on what to charge is important. A sustainable relationship is critical when it comes to long term success and the amount you charge sends a message to the client about what you feel your time and experience are worth.
Communicate Your Achievements
Let the client know how the work is going, the progress made so far and what a great job you are doing. Putting on a show and tell presentation for your client every so often can be effective, but simply meeting them for lunch or coffee occasionally can help too.
Learn and Enjoy
Improving at what you do, yet enjoying the process at the same time are two important aspects of being a good contractor. Keep up with industry trends and developments so you don’t fall behind, and above all enjoy what you do.
Recommendations from other contractors can help your business, and networking with others in the industry, as well as your permanent staff is an important thing to do. Remember whatever you do, make every effort not to burn yourself out!